If you use Monkey Tools products—such as Library Monkey Pro, Sound Grinder Pro, Library Monkey, or Sound Grinder—we want to ensure you can find help quickly and share your ideas for improvement. This guide covers the official ways to get support and send us feedback.
1. Search the Knowledge Base
Our Monkey Tools Support Center contains articles that walk you through setup, general steps, and troubleshooting for all our current products.
You’ll find topics such as:
- Installation and activation
- Using audio processing features (e.g., Apply Audio Actions, Process Audio)
- Plug-in setup and management
- Importing, organizing, and exporting libraries
- Marker and region editing
To search the Knowledge Base:
- Go to Monkey Tools Support.
- Enter keywords (e.g., *plug-ins*, *export library*, *rapid convert*) in the search bar.
- Select the article that best matches your question.
2. Contact Monkey Tools Support
If you can’t find your answer in the Knowledge Base, you can contact by sending your question or issue to support@monkey-tools.com.
When contacting support, include:
- The product name and version (e.g., Library Monkey Pro 2.x).
- Your operating system and version (macOS).
- A description of the issue and steps to reproduce it.
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Any relevant error messages or screenshots.
We aim to respond within two business days, Pacific Time.
3. Submitting Feedback or Feature Suggestions
We welcome ideas that help us improve Library Monkey Pro, Sound Grinder Pro, and all our applications.
To submit feedback:
- Send an email to support@monkey-tools.com with “Feature Request” in the subject line.
- Be specific about the workflow you have in mind and how the feature would help your project.
Our development team reviews suggestions, and while we cannot guarantee all will be implemented, we log every request for consideration in future updates.
4. Check for Updates
New updates are provided when launching the application, and will prompt for installation approval. Learn more about checking for updates.
Product update details and new feature announcements are posted on:
- Our main website at www.monkey-tools.com and under each product’s page.
- Occasionally, in relevant Knowledge Base articles in the Support Center.
Checking these resources can answer questions about recent changes before you need to reach out.
5. Quick Checklist for Getting Help
- Search the Monkey Tools Knowledge Base.
- If unanswered, contact support via email at support@monkey-tools.com
- Send feature requests through support@monkey-tools.com.
- Review our product pages and Support Center for update announcements.
By following these steps, you can quickly find answers, get the help you need, and help shape the future of Monkey Tools products.